Catch the moment, not the memory

Where consumer brands use surveys

• Post-purchase NPS - one question, sent within a day of delivery while the experience is fresh.
• Support ticket CSAT - a 5-point satisfaction check the moment a ticket closes.
• Product feedback - a slightly longer survey for your most engaged customers, using rating and open-text questions together.
• Quick polls - a single-question poll for fast directional feedback without building a full survey.

A setup that fits

Keep it to 2-4 questions - our own response rate data shows completion drops fast after that. Use an NPS or rating question as the headline metric, then a short-text follow-up ("why?") to capture the reasoning behind the score.

Share it via your public survey link embedded in a receipt or confirmation email, and set a custom thank-you message so respondents feel heard immediately, without waiting on a reply.